SMR – Journal of Service Management Research


The Journal of Service Management Research (SMR) is a forum for academic dialogue among researchers from various business disciplines focusing on services. The journal provides critical accounts of the latest developments in key areas of service research. SMR explicitly pursues an interdisciplinary research agenda.

Objectives of the journal in the publication process:

  • SMR is committed to interdisciplinarity. Articles are published that comprehensively discuss economic topics related to service research. Contributions from disciplines other than management – engineering, psychology, economics – are explicitly encouraged, as long as they address economic topics.
  • SMR explicitly aims to promote and initiate interdisciplinary research. This is to be done in scientific societies and in cooperation with organizers of scientific conferences and (annual) meetings.
  • SMR sets high quality standards. A high reputation and the rating “B-Journal” for scientific journals are aimed for.
  • SMR also publishes articles with specific European relevance, e.g. articles on service industries and sectors, which are particularly widespread in Europe.
  • Both conceptual theoretical and empirical papers are represented in the SMR. The intention is to achieve a balance between the different types of contributions. The same applies to contributions on basic research and applied science.
  • Articles published in the SMR undergo a peer review process. SMR guarantees a fast, high quality and fair review process. The authors and editors are guaranteed a high degree of transparency. The peer review process takes an average of eight weeks.

ISSN Print 2511-8676
ISSN Online 2942-3392
Published quarterly




Advisory Board

  • Prof. Dr. Martin Benkenstein, University of Rostock, Germany
  • Prof. Dr. Sabine Benoit, Surrey Business School, UK
  • Prof. Dr. Manfred Bruhn, University of Basel, Switzerland
  • Prof. Dr. Jörg Finsterwalder, University of Canterbury, New Zealand
  • Dr. Dwayne D. Gremler, Bowling Green State University, USA
  • Jun.-Prof. Dr. Marcel Kern, Ruhr University Bochum, Germany
  • Prof. Dr. Dr. h.c. Michael Kleinaltenkamp, FU Berlin, Germany
  • Prof. Dr. Werner H. Kunz, University of Massachusetts, USA
  • Prof. Dr. Michael Leyer, University of Marburg, Germany
  • Prof. Dr. Peter Magnusson, Karlstad University, Schweden
  • Prof. Dr. Martin Mende, Florida State University, USA
  • Prof. Dr. Kathrin Möslein, FAU Erlangen-Nürnberg, Germany
  • Prof. Dr. Andy Neely, University of Cambridge, UK
  • Prof. Dr. Friedemann Nerdinger, University of Rostock, Germany
  • Prof. Dr. Frank Thomas Piller, RWTH Aachen, Germany
  • Prof. Dr. Anat Rafaeli, Technion Haifa, Israel
  • Dr. Sven Tuzovic, QUT Business School, Australia
  • Prof. Dr. Florian von Wangenheim, ETH Zürich, Switzerland
  • Prof. Dr. Jochen Wirtz, NUS Business School, Singapore

Editorial Office

Social Media


Review Process

Guidelines for Authors

Publishing Open Access

SMR is not an open access journal. However, it is possible to publish individual articles in the journal open access by making the digital version freely available under a Creative Commons license chosen by the respective author(s). The publisher requires a fee to cover the publication costs (Article Processing Charge – APC) in the amount of 1,990.00 EUR (plus VAT). Many scientific institutions and science funding bodies provide corresponding funds for the publication of research results.

Are you interested in this option? Talk to your editorial office or contact!

Abstracting & Indexing

The Journal of Service Management Research (SMR) is indexed by

  • Google Scholar
  • Baidu Xue Shu
  • Proquest
  • OCLC
  • VHB Publication Media Rating 2024 (C)


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